MOQ – Minimum Order Quantity
What is the minimum order quantity (MOQ) for wholesale orders?
For our standard stock products, the MOQ is typically 500 units per SKU. For OEM/private label orders, the MOQ starts at 10,000 units per design, depending on the complexity of customization.
Can we start with a smaller trial order?
Yes, we offer trial orders for new partners to test the market. Please contact us to discuss your specific needs and volume requirements.
Lead Time / Production Time
What is the typical production lead time?
For stock products, we ship within 3-7 business days after payment. For OEM orders, production takes approximately 20-30 days after sample approval, depending on order quantity and customization requirements.
Do you offer urgent production for time-sensitive orders?
Yes, we can prioritize urgent orders subject to availability and additional rush fees. Please inform us of your deadline during the inquiry stage so we can assess feasibility.
Payment Terms
What payment methods do you accept?
We accept T/T (bank wire transfer), PayPal, and major credit cards. For large B2B orders, we typically require a 30% deposit and the 70% balance before shipment.
Do you offer trade assurance or escrow services?
Yes, we support Alibaba Trade Assurance and can accommodate other secure payment arrangements upon request to ensure transaction safety for both parties.
Shipping & Logistics
What shipping methods do you use?
We work with major couriers including DHL, FedEx, UPS, and TNT for express shipping. For bulk orders, we offer sea freight (FCL/LCL) and air freight options to optimize costs.
Do you ship to my country?
We ship worldwide. Our current markets include the USA, Europe, Southeast Asia, the Middle East, and more. Contact us to confirm specific shipping options and rates to your location.
Do you provide tracking information?
Yes, tracking numbers are provided for all orders once they have been shipped, allowing you to monitor delivery status in real-time.
Products & Certifications
Do your products have FDA or CE certification?
Yes, our dental floss and related products are manufactured in compliance with international standards. We have FDA registration and CE certification available upon request.
Are eco-friendly or biodegradable options available?
Yes, we offer PLA (corn starch) biodegradable floss, bamboo charcoal floss, and eco-friendly packaging options. Please specify your sustainability requirements when inquiring.
After-Sales Support
What if there are quality issues with my order?
We stand behind our products. If any quality issues arise, please contact us immediately with photos or videos. We will work with you to resolve the issue promptly, including replacement or refund as appropriate.
Do you provide marketing support for your B2B partners?
Yes, we can provide high-resolution product images, specification sheets, certification copies, and sample marketing materials to support your sales efforts and brand launch.
Quality & Manufacturing Standards
Is your manufacturing facility ISO certified?
Yes, our production partner, Jiangxi Lingli Oral Products Co., Ltd., operates a Quality Management System that is certified to the ISO 9001:2015 standard. This certification (Certificate No.: 44525Q20230R0S) covers the production of plastic products for oral cleaning, including dental floss sticks, floss rolls, interdental brushes, and tongue cleaners.
Can you provide a copy of your ISO certificate?
Absolutely. The ISO 9001:2015 certificate for our manufacturing facility is available for download upon request or can be sent directly to you via email. Please contact us, and we will be happy to share it.
Where are your products manufactured?
Our products are manufactured in a state-of-the-art facility located in the High-end Data Industrial Park, Ji’an City, Jiangxi Province, China. We adhere to strict quality control measures at this location to ensure consistency and reliability.
Do you conduct regular quality audits?
Yes. As required by our ISO 9001:2015 certification, our facility undergoes regular surveillance audits to ensure continuous compliance with international quality standards. The certificate is valid until May 8, 2028, and is subject to annual audits to maintain its status.
What specific products are covered under your ISO 9001 certification?
The certified scope specifically includes the production of plastic products for oral cleaning. This covers our core range of dental floss sticks, traditional dental floss rolls, interdental brushes, and tongue coating scrapers (excluding products with specific licensing requirements).
Does the certificate cover the materials used, like PLA biodegradable options?
While the specific certificate (GB/T19001-2016/ISO9001:2015) certifies our Quality Management System for production processes, it ensures that all materials, including our eco-friendly options like PLA (corn starch), are handled and processed under strict quality controls. Please inquire with our team for specific material certifications.
Medical Device Quality & Compliance
Do you hold a Medical Device Quality Management System certification?
Yes. Our manufacturing partner, Jiangxi Lingli Oral Products Co., Ltd., is certified to the ISO 13485:2016 standard (Certificate No.: 44525MD0002R0S). This is the internationally recognized standard for quality management systems specific to the medical device industry.
What is the difference between your ISO 9001 and ISO 13485 certifications?
While we hold both, the ISO 13485:2016 certification is specifically tailored for medical devices. It demonstrates a higher level of regulatory compliance and risk management, ensuring our products like dental floss sticks and interdental brushes meet the stringent requirements for safety and traceability expected by dental clinics and professional distributors.
Is your ISO 13485 certification still valid?
Yes, the certificate is valid until May 8, 2028. It was issued on May 9, 2025, and is subject to regular surveillance audits to maintain its active status, ensuring our quality management system remains up to date.
What specific products are covered under your ISO 13485 certification?
The certified scope explicitly includes the production of plastic products for oral cleaning. This covers our complete B2B range:
Dental Floss Sticks
Orthodontic Braces (dental braces accessories)
Dental Floss Rolls
Interdental Brushes
Tongue Coating Scrapers
(Excluding products with specific licensing requirements).
Can I get a copy of your ISO 13485 certificate for my compliance records?
Absolutely. We understand that B2B partners, especially clinics and regulated distributors, need this documentation. Please contact us with your request, and we will be happy to provide a copy of the certificate for your records.
Does this certification mean your products are considered “medical devices”?
Yes, it confirms they are manufactured under the quality system required for medical devices. This ensures full traceability, rigorous process controls, and a focus on patient safety, which is a critical requirement for dental professionals.
Is the facility regularly audited for this certification?
Yes. The ISO 13485:2016 standard requires ongoing compliance. Our facility undergoes regular surveillance audits by the certification body (HXCC Certification Group) to ensure continuous adherence to these strict medical device standards.